WE ACCOMPANY OUR CUSTOMERS FROM THE ANALYSIS OF THEIR NEEDS TO THE COMMISSIONING OF THE EQUIPMENT, and ITS TECHNICAL FOLLOW-UP.
Our solutions are implemented in cooperation with our customers at each stage of the manufacturing process. We provide our customers with a reactive hotline support with qualified advisors to address your concerns at all times ...
Because one of our strengths is business expertise, but also responsiveness, our distributors benefit from continuous technical support by qualified and reliable professional technicians, always aiming at the satisfaction of the end customer, the user.
Thanks to the Hotline Technical Assistance service, we guarantee a necessary technical service that is adapted to your needs, with the possibility of intervening via remote maintenance.
THE CUSTOMER AT THE HEART OF OUR PRIORITIES
In addition to interventions on site by our local technical team, our technical team offers support via the hotline and also by intervening via remote maintenance.
The hotline support is available from 8.30 am to 12 am and from 2 pm to 6 pm ebery Monday to Friday (French time). We use standardised procedures in order to establish a precise diagnosis, and to be able to rapidly intervene.
Our intervention reports are standardised for tracking and optimal communication.
We're more than a supplier; we're your partner.
We understand what you need, as well as the constraints and issues you are faced with on a daily basis. Our technical team will do their best to provide you with the necessary support in record-breaking time, so that you can deal with your workflow, while taking into account your requirements down to the last detail.